Privacy Policy
Diamond Key Lodge
Effective Date: January 15, 2025
1. Introduction
Diamond Key Lodge (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services. Diamond Key Lodge complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Freedom of Information and Protection of Privacy Act (FIPPA).
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
– Contact Information: Name, email address, phone number, and mailing address.
– Booking Information: Reservation details, payment details, and special requests.
– Website Usage Data: IP addresses, browser type, and usage statistics via cookies and analytics tools.
– Communication Records: Emails, phone call records, and messages sent through our website.
3. How We Use Your Information
We use your personal information for the following purposes:
– To process bookings and reservations.
– To communicate with you regarding your stay and respond to inquiries.
– To improve our website functionality and user experience.
– To comply with legal obligations.
– To send promotional offers, newsletters, and updates if you have opted in.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
– Service Providers: We may share data with third-party service providers who assist in managing reservations, payment processing, and marketing.
– Legal Requirements: We may disclose information if required by law or in response to legal requests.
– Business Transfers: In the event of a merger, sale, or acquisition, personal information may be transferred as part of the business transaction.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When personal data is no longer required, we securely delete or anonymize it.
6. Security Measures
We implement industry-standard security measures to protect personal data from unauthorized access, loss, misuse, or alteration. While we take reasonable steps to safeguard your information, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Under Canadian and Ontario privacy laws, you have the following rights:
– Access and Correction: You may request access to your personal information and correct any inaccuracies.
– Withdrawal of Consent: You can withdraw consent for certain data processing activities, such as marketing emails.
– Deletion Requests: You may request that we delete your personal data, subject to legal requirements.
– Opt-Out: You can opt out of cookies or tracking technologies through your browser settings.
To exercise your rights, please contact us at diamondkeylodge@gmail.com or call (905) 961-4575.
8. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to enhance your browsing experience. Cookies help us analyze website traffic and customize content. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website with a revised effective date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Diamond Key Lodge
Email: diamondkeylodge@gmail.com
Phone: (905) 961-4575
We are committed to protecting your privacy and will respond to your inquiries in a timely manner.